Terms of Service

These terms govern your use of Miss Maid Group cleaning services. By requesting a quote or booking a service with us, you agree to the terms outlined below.

Bookings & cancellations

Bookings can be rescheduled or cancelled free of charge with at least 24 hours' notice. Cancellations made with less notice may incur a call-out fee. There are no lock-in contracts, regular services can be paused or cancelled at any time.

Pricing & payment

Quotes provided through our online simulator are estimates based on the information supplied and are confirmed prior to booking. Payment is processed securely after each completed clean.

Satisfaction guarantee

If any area of your home does not meet our standards, contact us within 24 hours of your clean and we will return to correct it at no additional cost.

Liability

Miss Maid Group carries public liability insurance. Any damage claims must be reported within 48 hours of service completion.

Contact

Questions about these terms can be sent to hello@missmaidgroup.com.au or by calling 0430 588 920.